Terms & Conditions • Vanmali Fresh

Respective brand owners are responsible for the quality of products. Complaints can be lodged through us if the quality is not up to the mark.
Product arrangements shown are indicative. Actual arrangements may vary due to availability or other factors beyond our control.
If ordered items are unavailable in the respective city/town, we will deliver the best available alternative of equal value, ensuring full or higher value to the customer.
Delivery schedules vary: same-day in metro cities, within one day in major towns, and within 2–3 business days in other areas.
Delivery of certain items may not be possible under uncontrollable circumstances. Customers are entitled to a 100% refund in such cases.
No claims other than for a full refund of payment made will be entertained. Claims must be raised within 24 hours of delivery/non-delivery.
Complaints about product quality must be raised within 48 hours of delivery. Vanmali Fresh may redeliver or refund at its sole discretion.
Cancellations must be made at least 24 hours before delivery/shipment. A 7% deduction applies to cover processing expenses.
The site owners reserve the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of local courts in Ahmedabad, India.
For perishable items (flowers, cakes, sweets), if no recipient is available, the order will be considered delivered. We attempt phone confirmation before delivery.
Gift items sent via courier (e.g., chocolates, dry fruits, accessories) may not have guaranteed delivery times.
Prices include service, delivery, and transaction costs. Breakdown is not shown separately.
Fresh cakes are available only after 10:30 AM. Early morning delivery requests may involve cakes stored from the previous day (not recommended).
Delivery is guaranteed by date but not by exact time. We strive to deliver within the requested window but cannot guarantee it.
Free delivery is within city limits. Deliveries outside city limits may incur an additional charge (₹80–₹250). Payment links may be sent post-delivery.
All trademarks/logos shown belong to respective owners. All wine/champagne products sold are non-alcoholic.
Orders placed after 5 PM IST are processed the next day. For urgent orders, please call us after placing the order.
Right of Refusal: Vanmali Fresh reserves the right to refuse delivery without reason. In such cases, a full refund will be issued.
Octroi/custom charges (if applicable) in the recipient’s state/country must be borne by the customer.
During peak seasons (e.g., Valentine’s Day), prices may be increased (Feb 12–15) due to higher market rates.

Customer Care

For any queries, you can reach us between 10:00 AM to 6:00 PM at:

📞 Phone: +91 9327860878
📧 Email: business@vanmalifresh.com

Respective brand owners are responsible for the quality of products. Complaints can be lodged through us if the quality is not up to the mark.
Product arrangements shown are indicative. Actual arrangements may vary due to availability or other factors beyond our control.
If ordered items are unavailable in the respective city/town, we will deliver the best available alternative of equal value, ensuring full or higher value to the customer.
Delivery schedules vary: same-day in metro cities, within one day in major towns, and within 2–3 business days in other areas.
Delivery of certain items may not be possible under uncontrollable circumstances. Customers are entitled to a 100% refund in such cases.
No claims other than for a full refund of payment made will be entertained. Claims must be raised within 24 hours of delivery/non-delivery.
Complaints about product quality must be raised within 48 hours of delivery. Vanmali Fresh may redeliver or refund at its sole discretion.
Cancellations must be made at least 24 hours before delivery/shipment. A 7% deduction applies to cover processing expenses.
The site owners reserve the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of local courts in Ahmedabad, India.
For perishable items (flowers, cakes, sweets), if no recipient is available, the order will be considered delivered. We attempt phone confirmation before delivery.
Gift items sent via courier (e.g., chocolates, dry fruits, accessories) may not have guaranteed delivery times.
Prices include service, delivery, and transaction costs. Breakdown is not shown separately.
Fresh cakes are available only after 10:30 AM. Early morning delivery requests may involve cakes stored from the previous day (not recommended).
Delivery is guaranteed by date but not by exact time. We strive to deliver within the requested window but cannot guarantee it.
Free delivery is within city limits. Deliveries outside city limits may incur an additional charge (₹80–₹250). Payment links may be sent post-delivery.
All trademarks/logos shown belong to respective owners. All wine/champagne products sold are non-alcoholic.
Orders placed after 5 PM IST are processed the next day. For urgent orders, please call us after placing the order.
Right of Refusal: Vanmali Fresh reserves the right to refuse delivery without reason. In such cases, a full refund will be issued.
Octroi/custom charges (if applicable) in the recipient’s state/country must be borne by the customer.
During peak seasons (e.g., Valentine’s Day), prices may be increased (Feb 12–15) due to higher market rates.

Customer Care

For any queries, you can reach us between 10:00 AM to 6:00 PM at:

📞 Phone: +91 9327860878
📧 Email: business@vanmalifresh.com